Treat Everyone Like a Starter

How a subtle shift in mindset can transform your business relationships. I met my husband Chris years after we both graduated from college and I love hearing his stories from those days. During dinner conversations he often reminisces about playing basketball and running track at La Salle University. He lights up when he talks aboutCONTINUE READING

Chocolate Cravings

I brought chocolate-chip cookies into the office on Monday. A few minutes after handing them to my assistant, she sent a note to the entire Procurement Department letting everyone know there were cookies for the taking. The email read, “Donna’s husband baked cookies.” I am not sure if people were more hungry or more curious,CONTINUE READING

Lesson # 8 – Learned from the Juggler in the Park

Last week Dee and I celebrated our 10-year anniversary together. We spent the day in Philadelphia—the city where we first met. While strolling through Rittenhouse Square Park, we had a memorable encounter with a man who inspired lesson #8. It’s a simple lesson in finding the strength to push through the obstacles that life throwsCONTINUE READING

Lesson # 7—Learned from the Vice Cream guy

We’ve all heard some version of the adage “Tomorrow is not promised to anyone.” It’s our reminder to live in the moment. Easy to say, hard to practice. What if you were told “You didn’t have many tomorrows left?” What would you do differently? How would you change? Chris and I recently met someone whoCONTINUE READING

Lesson # 6—Learned from the young man in front of me getting coffee

It was Dee’s turn to write the next post in our 25 Lessons series, but she’s in China this week. So I’m taking #6 off her plate—with a simple one that everyone should learn from. I went from selling staffing services for my family’s business in my 20s to an entirely different stratosphere in myCONTINUE READING

Lesson #5—Learned from Uncle Mike

Whenever I talk about or teach sales, I try to reshape the often-negative perception people have of our profession. I may share stories that link selling to something purposeful. Usually, I start a discussion by saying Selling is to Serve—a virtue I learned from my upbringing. I talked with my great-uncle Mike recently—a loyal husband,CONTINUE READING

Lesson #4—Learned from the “Ordinary” Guy at the Party

I get pitched by new companies all the time. It’s one of the best parts of my job. I know there is a lot riding on a meeting with a large enterprise like American Express. However, the pressure to impress often causes people to do or say things that turn a buyer off. Highlighting credentialsCONTINUE READING